Returns & Refunds Policy | ChaosCleared Online Store

Last Updated: August 1, 2025

At ChaosCleared, we want you to be fully satisfied with your purchase. If something isn’t right, please review our Returns & Refunds Policy below for details on eligibility, refunds, and exchanges.

1. Eligibility for Returns

To be eligible for a return:

• Items must be unused, unworn, and in their original packaging

• Return requests must be made within 30 days of delivery

• Proof of purchase (such as an order number or receipt) is required

For quality and safety reasons, items that show signs of use may not be eligible for return unless they arrived damaged, defective, or incorrect.

2. How to Start a Return

To initiate a return:

• Submit a return request using the contact details provided on our website

• Include your order number and the reason for the return

• Once approved, return instructions will be provided

Unless the item was received damaged, defective, or incorrect, customers are responsible for return shipping costs.

3. Refunds

• Returned items are inspected upon receipt

• You will be notified once your return has been approved or declined

• Approved refunds are issued to the original payment method

• Refund processing times may take 5–10 business days, depending on your payment provider

Original shipping fees are non-refundable unless the return is due to an error on our part.

4. Exchanges

If you receive a damaged, defective, or incorrect item:

• We will replace the item at no additional cost, subject to availability

• Please notify us within 7 days of delivery to request an exchange

5. Non-Returnable Items

The following items are not eligible for return or refund:

• Gift cards

• Promotional items or free gifts

• Final sale or clearance items

6. International Returns

International customers may return eligible items; however:

• Return shipping costs are the responsibility of the customer

• Customs duties, taxes, or fees are non-refundable

Delivery times and refund processing may vary for international returns.

7. Policy Updates

ChaosCleared reserves the right to update or modify this Returns & Refunds Policy at any time. Changes are effective immediately upon posting to our website.